We know that booking your next transportation experience with UrbanBCN Worldwide can be a bit overwhelming. We set-up this page to answer some of the common questions that we get. If you don’t see the question, just ask. We are a friendly bunch, that truly care about helping our current and potential clients.
What payment methods are accepted?
We accept cash, credit card, and check. Payment made with checks will be charged an additional $25 due to return check fees.
When will I be charged or required to pay for the service?
Payments are processed within 24 hours after your trip.
What fees are included in final payments?
A standard rate applies to all requested reservations, however prices do vary based off of the type of transportation requested. A 20% gratuity is applied to all services—this gratuity is already calculated into your final payment. Additional fees that might be applied to your final payment include: airport fees, parking fees, and bridge tolls. All airport entrances require a $5 fee. A bridge toll may be included in your final payment depending on your pickup or drop off location. Parking fees may apply depending on the type of pickup.
What is our cancellation policy?
UrbanBCN Worldwide requires a cancellation notice within 7 business days for all vehicles other than sedans and standard SUVs . If a reservation is cancelled after the required time notice, a 100% assessment charge will be processed and applied.
How do I determine which vehicle fits my needs?
It is important to keep in mind the type of event you might need a vehicle for. Vehicle options vary depending on the type of event or service required. For special occasions such as birthdays, wine tasting, or various intimate occasions, a vehicle with limo-style seating (facing others) might be more appropriate to fulfill the vibe of the occasion. For other events such as corporate meetings or road shows, vehicles with front-forward seating are available. Passenger number is an another important part of choosing the right vehicle. Exceeding passenger capacity is prohibited. Each ofUrbanBCN Worldwide’s vehicles have a legal amount of individuals allowed per vehicle. However, although there are passenger capacities, it is recommended to consider the comfortability of your trip (squeezing as many people into a vehicle as possible is not suggested). Remember, each individual is different so personal preference will factor into your decision upon choosing the right vehicle for your needs. TheUrbanBCN Worldwide Team will always guide you to best suite your inquiries.
Is Urban Limos properly licensed and insured?
UrbanBCN Worldwide is required by the California Public Utilities Commission to carry an one million dollar insurance policy for each of our vehicles. As a big supporter of providing a safe and secure service,UrbanBCN Worldwide has decided to carry a 1.5 million dollar insurance policy on all of our vehicles (10passenger and less). For our larger vehicles, we carry a two million dollar policy.
What is the drinking policy for all vehicles?
There is no drinking allowed on sedans and standard SUVs. Drinking is permitted on limos, party buses, SUV limos, and charter buses for individuals who are 21 years of age or older. There is a $250 cleaning fee if damage occurs inside or outside the vehicle during the trip.
Reservations for individuals under 21 years of age:
As of January 1, 2013, The Brett Studebaker Law (AB45 revised) has been fully enforced. This government policy prohibits passengers [under the age of 21] from consuming alcohol on any type of vehicle associated with limousine companies. The Brett Studebaker Law requires the parents of individuals under the age of 21 to sign a waiver before renting a vehicle. If the waiver is not signed by parents, a chaperone of at least 25 years of age must be physically present on the vehicle during the time of the requested trip. Chaperones are held legally responsible for the safety of the individuals on the vehicle.
Drivers of the vehicle are responsible for the safety of passengers as well—each driver is required to check passenger IDs. If the chaperone or driver suspect underage drinking at any point during the transportation, the trip will be terminated and the driver must turn the vehicle around and drop off individuals at the starting point location. From there, the chaperone is responsible for all underage passengers suspected of drinking to get home safely.
This policy obligates limousine companies to be more accountable and aware of passenger safety (as it should be).UrbanBCN Worldwide has always upheld this policy and continues to enforce this law and the safety of each client.